![]() The Lightning Scheduler is available at an extra cost in the Lightning Experience while our great AC Resource Booking component is available at NO COST. The enhancements for guest users include an Enable Guest User attribute on the Review Service Appointment flow screen and a standard Inbound New Guest Appointment flow template. And it can now also be used by unauthenticated users to schedule appointments. Lightning Scheduler is a tool for making appointments in Salesforce. Let guest users schedule appointments with Lightning Scheduler Match your website tone with custom labels and set translations.ĥ. You can also brand the button, header, fonts, and icons. Customize an Embedded Channel Menu and add up to six channels – such as chat, phone, and custom URL for Salesforce Classic and Lightning only channels: text message, Facebook Messenger, and WhatsApp – and the agents can respond directly from their Service Cloud.īuild your Channel Menu and create deployments in Service Setup. Give your customers a chance to contact you with any channel they want. Talk to Customers Where They Want to with the Channel Menu To enable this feature, search for it in Setup – Community Settings.Ĥ. That means external users of the parent account do not have to use sharing rules to view the data from their child accounts.Īs long as this feature is in the Beta version, it could not be available in some orgs. ![]() Users with Partner Community and Customer Community Plus licenses can view the records of other external users within their account hierarchy. Sharing data with external users may become easier. Read more about Custom Settings Access and Custom Metadata Types Access. You can also reverse granted permissions in Setup – Schema Settings. Once this launches, admins who have Customize application permission will be able to grant users access to custom settings and metadata types via profile or permission sets. Applications that require direct API access.In Spring ’20, Salesforce rolls out two critical updates that will remove read access to custom settings and custom metadata types for users without the Customize Application permission. You will be able to enable this feature in Setup – Community Settings, however. You can also change the default records owner in Experience (Community) Workspaces – Administration – Preferences.Īlso, from Winter ’20, Salesforce restricts the use of standard external profiles by default. To enable this setting go to Setup – Community Settings, and check the Reassign new records created by guest users to the default owner checkbox. The default user is the one who has created the community. Newly created records by guest users will be automatically assigned to a default user. Guest users are no longer the records owners. You can enable the following setting by yourself in Setup – Sharing Settings or follow the guide’s instructions in Setup – Security Alerts.Īs soon as you enable the Secure guest user record access setting, the only way you can share records to guest users is through the sharing rule.Ī guest user sharing rule is a criteria-based rule type that can grant Read-Only access. ![]() This setting changes org-wide defaults for guest users to Private and restricts the sharing mechanisms that you can use to grant record access to guest users. To increase the safety of your Salesforce data, the security alert will automatically enable the Secure guest user record access setting in all orgs on 1 March 2020. Have you already prepared your org for new security updates? The New Report button will be available on the Report List page for external users with appropriate access. If you do not plan to have community users creating reports, only viewing them:Īdd the Report page with the Report list component to the community navigation. The Report Builder page is available to community users with a Partner Community or Customer Community Plus license and following permissions: So, first of all, enable report options for community users in Setup – Community Settings. If you have a Customer Service, Customer Account Portal, Partner Central or Your Own template, congratulations, you can use Lightning Report Builder on the community. Moreover, community users can now create and manage reports on the community by themselves (as long as you have given them permission of course!). WOW! Now your community members can use reports directly on the community! They can view, analyze and collaborate on reports. Report Builder for Lightning Communities (Generally Available) The AC team has prepared a shortlist of the most interesting and important features of the new release.ġ. The Salesforce Spring 20 Release Notes are already here and soon all organizations will be able to renew their interfaces into the funny spring 20 fox! So, what news will the fox bring? What changes are waiting for us this Salesforce Spring 20? ![]()
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